At 35Polar.com we strive to provide our customers with the best possible shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward refund and returns policy to ensure your peace of mind. Please read the following guidelines carefully:
1. Eligibility:
– To be eligible for a refund or return, the item must be unused, undamaged, and in its original packaging.
– Returns must be initiated within 2 to 3 days of receiving the product.
2. Return Process:
– Contact Customer Service: Before returning an item, please contact our customer service team at support@35polar.com to request a return authorization.
– Provide Information: When contacting us, please provide your order number and a detailed explanation of the reason for the return.
– Return Shipping: You will be responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item received, defective product).
– Return Address: We will provide you with the return shipping address once your return request is approved.
3. Refund Process:
– Inspection: Upon receiving the returned item, our team will inspect it to ensure that it meets the eligibility criteria.
– Refund Issuance: If the return is approved, we will process a refund to your original payment method within [number of days] days. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.
4. Non-Refundable Items:
– Some items may not be eligible for return or refund due to hygiene reasons, copyright restrictions, or other considerations. These items include but are not limited to:
– Personalized or custom-made products
– Digital downloads
– Intimate apparel (e.g., lingerie, swimwear)
– Please check the product description or contact us for clarification before making a purchase.
5. Exchange Policy:
– We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please initiate a return for the original item and place a new order for the desired item.
6. Damaged or Defective Items:
– If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or refund, as appropriate, at no additional cost to you.
7. Cancelled Orders:
– You may cancel your order for a full refund if it has not yet been shipped. Once the order has been shipped, the standard return process applies.
8. Contact Us:
– If you have any questions, concerns, or requests regarding our refund and returns policy, please contact us at support@35polar.com.
By making a purchase on our website, you acknowledge that you have read, understood, and agree to abide by the terms of this refund and returns policy.
Last updated: 10.04.2024